Off Road Imports Holdings Returns Policy

Off Road Imports Holdings Pty Ltd must be notified of impending returns. 

If approved, returns must be received at ORI within 60 days from invoice date.

For prompt processing of warranties and returns please send directly to ORI. Do not give goods to sales reps as this can delay our response.

Goods must be in "as new" condition and in original packaging, suitable for resale. No shop bar codes or price stickers on the packaging.

Goods must be accompanied by the Off Road Imports "Product Return Form" or your company return/credit paper work with the equivalent information.

Off Road Imports is not responsible for incorrect fitment of products when ordered by phone. We encourage all dealers to order via our B2B website and utilise the up-to-date and accurate bike fitment feature.

Approved returns received outside the 60 day term will be subject to a 25% re-stocking fee.